FAQ’s
See our most frequently asked questions and the responses below. If you have a question you don’t see, please contact info@towanderuk.co.uk
Bookings
How do I book a property?
On the accommodation listing page you can either use our ‘request to book’ form or visit the owner’s website via the ‘visit their website’ button. Please always remember to mention ToWander UK when booking.
Why can’t I book directly on ToWander UK?
ToWander UK is a commission free Online Directory. Owners simply pay an annual or monthly fee to list on the website. Guests then arrange commission free bookings with the Owners saving both parties any additional fees.
Payment
How can I find out the cost of a stay at my preferred property?
Each price on our listings is based on the minimum price for a stay in low season. Prices can vary considerably. To find out the cost of your preferred dates, contact the owner directly either through the request to book button or hit the visit their website button to find out more.
How do I pay?
Each property owner uses a different booking system, payments will be made directly with owners, not through ToWander UK.
Do I need to pay a booking fee?
No booking fees apply to bookings made through ToWander UK. We keep our costs low for our owners which keeps the costs low for guests.
Is this the cheapest I can find this property?
Yes! Because we don’t charge commission rates to our owners and you are booking with them direct, you are getting the best deal!
How do I claim a special offer featured on ToWander UK?
Please contact the owner directly and mention the offer and ToWander UK when booking.
General Enquiries
I can’t get a response from a property I am emailing – what do I do?
Contact us on either info@towanderuk.co.uk or call us on 01597 730390, and we’ll do our best to contact the owner on your behalf.
Do you sell gift vouchers?
Unfortunately we do not sell gift vouchers as bookings are arranged directly with the property owners.
I’d like to share photographs of an amazing holiday I had at a property featured on ToWander UK – how can I do this?
We LOVE to see your ToWander UK holiday snaps. You can tag us @towanderuk on Instagram or post your photos up on our Facebook page.
What happens if I need to cancel my booking?
Please contact the property owner directly to find out about their individual cancellation policy. We recommend reading the terms and conditions for each booking before confirming.
I have an amazing property I’d like to list on ToWander UK. How do I do this?
See our ‘List with Us’ page or contact us and we’d be delighted to discuss further with you.
